Manager of Quality

    May 20, 2022
    Pensacola, Florida
    Job Type


    Manager of Quality RN- Pensacola, FL

    SHIFT: No Weekends

    SCHEDULE: Full-time

    Salary Range  $82K min K - $98K max Based on years of experience


    West Florida Healthcare is a 515 bed facility and proud to be the area's leading health care facility in quality outcomes performance. West Florida Healthcare is the area's first Accredited Chest Pain Center and Breast Imaging Center of Excellence. West Florida Healthcare is also the first hospital in the state of Florida to have earned Atrial Fibrillation with Electrophysiology Services Accreditation. In addition, West Florida Healthcare is an Advanced Primary Stroke Center and offers specialized Emergency Department services tailored specifically to the needs of seniors as well as a Kids' ER dedicated to serving the emergency medical needs of children. The West Florida Healthcare campus includes the acute care hospital, the area's only comprehensive, CARF-accredited physical rehabilitation hospital, and a behavioral health facility. Affiliated with HCA, the nation's leading provider of healthcare, West Florida Healthcare meets the community's healthcare needs in major services such as cardiology, cardiovascular surgery, oncology, orthopedics, robotic-assisted surgery, critical care, neurology/neurosurgery, emergency care, urology, behavioral health, gastroenterology, obstetrics, pulmonary, and rehabilitative medicine.


    Job Summary:

    The Quality Manager oversees the day-to-day functions of the Quality Department under the supervision of the VP of Quality Improvement.


    Essential Functions:

    • Responsibilities include abstracting clinical / demographic data, preparing reports including graphs, compliance with federal, state and other regulatory organizations rules and regulations and tasks related to the overall quality improvement plan including patient safety.
    • Maintains all documentation according to laws that supports and defines organizational-wide quality improvement processes, plans and policies, as outlined in the medical staff bylaws and organizational wide policies and procedures.
    • Compile data from reports and inputs into a spreadsheet format for presentation to committees utilizing Excel, Word, and/or PowerPoint as appropriate.
    • Coordinate committees and/or meetings including scheduling, creating agendas, taking & transcribing minutes, providing reminder calls, etc. and other duties necessary for successful meetings as requested.
    • Support improved outcomes by emphasizing both appropriate behaviors and robust systems that include concise accountability measures and follow-up.
    • Coordinates tracking and reporting of clinical outcomes, and follow-up of corrective action plans.
    • Assists with coordination of quarterly (or more often as necessary) Quality Council Meetings.
    • Assist the Patient Safety Director with administering the Patient Safety Program on a day to day basis.
    • Provides in-service training to staff in the area of quality assurance/performance improvement.
    • Promotes and displays a positive customer oriented demeanor to patients, visitors, staff, and physicians
    • Actively seeks ways to control costs without compromising patient safety, quality of care, or the services delivered.
    • Reviews Quality Improvement tools and surveys and provides technical assistance to staff.
    • Prepares Quality Improvement reports and statistics.
    • Other duties as assigned.



    • Associates Degree in Nursing required
    • Bachelor’s or Master’s Degree in Healthcare Related Field preferred
    • 5+ years of clinical and/or healthcare management preferred



    • Registered Nurse - Currently licensed as a registered professional nurse in the state in which he or she practices, in accordance with law and regulation.  State of Florida license or appropriate compact licensure.  If Florida is not the primary State on the multi-state license must establish Florida as primary on license within 90 days of hire or within 90 days of establishing residency in Florida (whichever is sooner) required
    • Certified Professional in Healthcare Quality (CPHQ) within 12 months of hire required


    Additional Information:

    FTEs : 2

    Must have at least 2 years of Clinical healthcare management experience in hospital setting (Preferred is 5 years)

    Must be a RN with ASN is required, Bachelor’s preferred – must obtain CPHQ within 12 months of hire

    Must have Acute care hospital experience in quality

    Reports to VP Quality/Patient Safety


    Sign On Bonus: Case by Case

    Relocation Assistance: Yes, if is offered


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