Director of Emergency Services

    Published
    October 19, 2022
    Location
    Baltimore County, Maryland
    Job Type
    State
    Maryland
    Region
    Northeast

    Description

    DIRECTOR - EMERGENCY DEPARTMENT

    POSITION SUMMARY:

    **Qualified candidates must be a Registered Nurse (RN) with prior ED leadership experience. Master's prepared strongly preferred.

    The Director of Patient Care Services ensures quality patient care by overseeing all activities for Emergency Department (50 beds and 45,000+ annual visits), Observation Unit, and the Behavioral Health Evaluator Team in the Emergency Department. This Hospital is a 244-bed acute care community hospital in Baltimore County. The Director participates in the formulation, revision, interpretation and administration of the vision, philosophy, policies, and procedures of the Patient Care Services Division at Hospital. Collaborates with the Vice President of Patient Care Services toward the accomplishment of the objectives of the division, the Hospital, and other LifeBridge facilities. Works under the direct supervision and direction of the Vice President Nursing/CNO. This leader has two direct reports: Nurse Manager for ED/Obs and Supervisor for the BH Evaluator Team.

    Essential Functions:

    Operations: Ensures effective operations of division, department, and service areas. Mentors and coaches managers and staff in leadership skills and critical thinking abilities, to ensure professional growth. Leads development of policies, procedures, and production and quality targets to ensure effective and efficient service, quality patient care, and compliance with standards of the hospital, external licensing, accreditation, and regulatory bodies. Oversees or performs staff hiring, establishment of performance objectives and assessment, appropriate administration of Human Resource policies, and maintenance of good staff relations. Establishes unit educational goals; provides training opportunities and ensures that staff meet continuing education requirements for licensure, registration, and accreditation. Ensures the establishment of employee work groups, providing a framework for employee participation and decision-making.

    Strategy: Considers the Hospital's strategic plan and develops and implements department/divisional plans to contribute to the overall Hospital goals. Participates in the strategic planning process for assigned division or department; is accountable for developing plans that support the organization's strategic plan. Leads staff in identifying customer needs; ensures integration into strategic plans and operations and directs development of excellent customer relations. Consults with other healthcare personnel and organizations to keep informed of trends in healthcare, management, patient care practices, hospital activities, and new programs in order to integrate new concepts and practices into operations. Designs, implements, and monitors systems necessary for management of patient care in a timely and satisfactory manner. Establishes annual and long term goals and strategic plans for division/department; develops and revises supporting programs, plans, and services. Participates in the development and implementation of program marketing plans to ensure that community and targeted populations are aware of the Hospital and its services.

    Team Relations: Develops collegial relationships with medical faculty and private attending physicians. Develops and maintains collaborative relationships with medical staff and other departments to improve service and enhance quality. Actively seeks feedback from physician users about services provided in the area and engages physicians in performance improvement activities. Listens to physician feedback from all avenues (e.g. executive management team, physician liaison) and actively pursues communication/improvement opportunities with that physician.

    Fiscal Management: Actively participates in the budgeting process and in budget monitoring/corrective action process to meet respective targets. Develops financial projections; prepares and manages budgets to ensure optimum financial performance of assigned units, departments, or service areas. Leads division/department in a cost-effective manner, with a focus on labor and supply management. Assesses long term capital and operational needs and ensures plans are in place to address these needs. Continuously manages performance against fiscal plan. Recommends and/or develops business plans for proposed and existing programs in collaboration with others. Identifies major budget variances and financial trends; recommends potential areas of savings and revenue enhancement.

    Performance Improvement: Establishes and implements systems to monitor and improve key clinical and financial metrics. Collaborates with staff to direct the performance improvement process for Patient Care Services and other divisions/departments. Monitors performance of division/department/service area and oversees or performs data collection and reporting on unit activities and performance. Analyzes information and implements appropriate improvements. Ensures that required monitoring (e.g. Patient Safety Goals) is completed based on relevance of goal to area of responsibility. Ensures PI indicators are outcome-oriented and evidence-based, with the necessary changes in practice implemented based on results.

    Communication: Communicates effectively and promptly with internal and external customers, in all forms (written, verbal, email). Acts as a liaison between various departments and programs through participation in intra/interdepartmental meetings or workgroups. Ensures that information is communicated in the proper forum to all in need of the content. Displays a commitment to the value of teamwork by building strong relationships with patients, families, co-workers, and the surrounding community, and by being cooperative and collaborative in the performance of responsibilities to promote a unified and spirited workplace. Establishes and uses appropriate communication channels to inform staff of Hospital plans and for staff empowerment and inclusion in decision-making and unit management.

    QUALIFICATIONS AND REQUIREMENTS:

    Seasoned professional knowledge; equivalent to a Master's degree; knowledge in more than one discipline
    Bachelor's degree in nursing (BSN) required; master's degree strongly preferred
    Nursing Licensure in state of Maryland (RN)
    CPR Health Care Provider course (BLS)
    Certification in Administration preferred

    Registered Nurse (RN)
    American Heart Assoc. CPR (BLS)

    COMPENSATION
    Base Salary - USD $145,000 to $160,000
    Full-time
    Benefits - Full
    Relocation Assistance Available - Yes
    Interview Travel Reimbursed - Yes
    CANDIDATE DETAILS
    5+ to 7 years experience

    IDEAL CANDIDATE
    Must be a Registered Nurse (RN) with Emergency Room leadership experience.
    Must have strong analytical experience, as well as be visible for staff and active in the units.

    B

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