Director of Emergency Services

    December 22, 2022
    Houston, Texas
    Job Type


    At The Woman’s Hospital of Texas, our care philosophy is Woman First. It’s in our name, and it’s in our founding mission. Our 420+ bed hospital was founded in 1976 by 29 physicians who recognized a need in Houston for a facility focused solely on women in all stages of life.  We were the first women's hospital in Houston and first facility in Texas dedicated to the health of women and newborns. Today, we are the state’s premier facility dedicated to the health of women and children offering expertise and an outstanding level of care in breast health, imaging, gynecology, minimally invasive surgery, infertility, obstetrics, high-risk pregnancy, and pediatrics. We deliver 800+ babies a month, more than any other hospital in Texas, and care for more multiple births than any other hospital in the region. Our Level IV NICU provides the highest level of care for premature babies and we have the area's only March of Dimes NICU Family Support program.

    HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

    Position Summary:
    The role of the Director of the Emergency Services Department assures service, growth, development, personnel management, and resource allocation and management controls in order to ensure consistent high-quality patient care in the Emergency Department.

    What you will do in this role:

    • You will accurately identify real/potential problems affecting the service and implements solutions with follow through and communication
    • You will actively participate in service, departmental and hospital wide committees as assigned, providing ongoing communication to those one represents
    • You will advance the patient experience agenda in the Emergency Department
    • You will coach immediate subordinates providing feedback; constructive critique of work; facilitates individual development plan; and documents their job performance
    • You will adhere to all Human Resource policies.
    • You will effectively communicate departmental, organization and industry information to staff
    • You will facilitate evidence-based employee engagement practices
    • You will effectively build strong relationships and networks to deliver upon organizational and department goals
    • You will participate in employee and patient rounding and identify and mentor potential future leaders
    • You will enforce standards of emergency department care and develop processes to measure and ensure consistent compliance
    • You will develop, implement, and evaluate an ongoing emergency services program which assures quality patient care consistent with the Hospital mission
    • You will monitor compliance with regulatory, accrediting and hospital policy for patient services, and environmental and personnel safety
    • You will oversee a PI program that consistently monitors and evaluates critical aspects of care
    • You will be responsible for department’s operational excellence; ensures department delivers quality services in accordance with applicable policies, procedures and professional standards
    • You will follow the Hospital Exposure Control Plans/Blood borne and Airborne Pathogens
    • You will support the recruitment process to secure staffing talent
    • You will perform other duties as assigned


    Candidates Need to have 3-5 years Recent Director or Manager experience at an acute care facility.
    Bachelor's degree in nursing required
    Master's degree in Nursing, Business Administration, Healthcare Administration or a related field preferred
    Currently licensed as a registered professional nurse in the state in which he or she practices, in accordance with law and regulation required
    Advanced Cardiac Life Support (ACLS) required
    Pediatric Advanced Life Support (PALS) or Emergency Nurse Pediatric Course (ENPC) required
    Basic Life Support (BLS) required

    Additional Notes:
    Facility is a women’s and children’s hospital – level 4 trauma
    419 beds; 147 are NICU beds
    Normally have ~150 adult patients
    Has a trauma coordinator, reports to ER director
    Volume: 60 a day - 50% peds; vol up 40% over prior year
    Acuity level: not stroke or STEMI; avg is ESI 3.5 avg; softer 3s; a lot of flu, RSV
    No oversight of any FSEDs
    11 ER beds

    Reporting Structure:
    Director > reports to COO  (Hannah Gelbs-Gadd, she's new  there. Started Aug 2022 but has been with HCA since 2012).
    There is no manager but has three clinical nurse coordinators
    #FTEs – 20 with ~3 openings; 50% is contract staff
    Have a shared educator
    Patient Experience: 21st % - this is a rebuild



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